Punch Brand Blog

Crazy Good Ideas by Glynis

Zappos Tour

on October 1, 2014

Whenever I’m out doing a show in other cities, I make sure to maximize my visit. Of course our priority there is to make business, I make appointments with customers, do store visits even check out the competition. In between we would check out local sights and of course try out the local eateries. This last trip to Las Vegas I thought why couldn’t we mix business with pleasure? I thought it would be really fun to take a tour of Zappos HQ. Ever since I read Tony Hsieh’s book Delivering Happiness, I’ve always wanted to do the tour but was never able to secure a time slot in our busy schedule. Until now… it was amazing to see the Zappos headquarters in their new location in the old City Hall in Downtown Las Vegas. We got to experience the company culture first hand. I have to say they are spot on when it comes to customer experience. They sent a Zappos shuttle to pick us up from our hotel. Now that’s service! The driver was so friendly and knowledgeable about the details of what goes on during the tour. He was so accommodating and made sure we knew where to go and where to meet us after the tour was over. It was a great experience from beginning to end. Our tour guides took us around the office and we visited different departments. When we walked by the HR team, they would shake their tambourines. It was hilarious to think they had them at the ready every time a tour came by. The highlight was getting to sit at CEO Tony Hsieh’s desk! Now that’s what a $1 Billion company feels like. Sweet! The folks at Zappos know what they’re doing and best of all they are willing to share that with every body. That’s what I admire and hope to be someday.

Zappos Family













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